Privacy Policy – DYNAPIA
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Privacy Policy - DYNAPIA

This Privacy Policy describes how dynapia.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

 

What we collect?

When you visit the Site, we collect certain information from you and some information which is necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, mailing address or other details to help you with your experience.

 

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

    -  To quickly process your transactions 

    -  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    -  The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

    - Offering products for sale, and keeping you up to date on our new products, services and offers.

       

       

      How your information to be stored

      We ensure that all personal information is securely stored and take steps to ensure that your personal information is not compromised.

      We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

      After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

       

       

      Cookies and Tracking

      Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

      If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

       

       

      How is your personal information shared

      We may disclose your personal information, depending on how you interact with us, for example:

          - The card issuing bank to confirm payment for products purchased on our website.

          - Delivery providers (such as DHL, FedEx etc) so that your order can be delivered to you.

          - Business partners or other organisations we engage to provide services or carry out activities on our behalf.

          - Our legal, financial or other advisers.

          - Where required to do so by law, for example if a request is made by a government agency.

          - If our business were subject to a sale and disclosure was made as part of that process.

       

       

      COPPA (Children's Online Privacy Protection Act)

      The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

       

        

      Behavioural Advertising 

      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

          - We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information HERE.

          - We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

          - Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

          - You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads HERE.

       

       

      Lawful Basics

      Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

          - Your consent;

          - The performance of the contract between you and the Site;

          - Compliance with our legal obligations;

          - To protect your vital interests;

          - To perform a task carried out in the public interest;

          - For our legitimate interests, which do not override your fundamental rights and freedoms.

       

      Retention

      When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

       

       

      Automatic Decision-making

      If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

      We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

      Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

      Services that include elements of automated decision-making include:

          - Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

          - Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

         

         

          Your rights

           

          GDPR

          If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

          Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

           

          CCPA

          If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

          If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

           

           

           

          Do Not Track

          Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

           

           

          Changes

          We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

           

           

          Contact

          For any further information about our privacy practices, if you have queries, or if you would like to make a complaint, please contact us by e-mail at contact@dynapia.com.au or by mail using the details provided below:

          PO Box 196, South Hurstville NSW 2221, Australia

          Last updated: 18 November 2021

           

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