Refund Policy – DYNAPIA
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Refund Policy

What can be returned?

All products sold by Dynapia are covered by 12 months. Check the item description for accurate warranty information.


WHEN do items need to be returned by?

If returning due to a change of mind the items must not be installed and returned within 30 days of receiving. If outside the 30 day return period but before 4 months after purchase there is a 20% restocking fee and all items must be brand new. If returning for repair/replacement, goods should be returned within the warranty period. The 20% restocking fee may be higher depending on the condition and quality of the return.

WHERE do items need to be returned to?

Please contact us with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form.


HOW do customers return items?

Dynapia must first be contacted with details of the problem. If we cannot resolve with they product in your possession we will send you a return form and return number to get the goods back to us via post. Return postage expense is at purchaser's own cost.


Packing materials?

We may or may not need all boxes and cables back. Please check with us before returning.

 


What is the returns process period?

Once we receive goods back they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.


If I have a faulty item will Dynapia send me a replacement then I can return the faulty item?

Unfortunately we need the unit back to inspect for damage and fault first. Often customers will purchase a new item which we send out. Then when we receive the faulty one back as long as no fault was caused by the customer the amount on the recent purchase will be refunded by the same payment method.

 


As per Australian Law see also:

Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees.

 


How do I return an item?

We want you to love your Dynapia products. We are happy to exchange or refund any part of your online order that you are not satisfied with (within 30 days, subject to terms and conditions). Dynapia guarantees that all items sold are brand new (unless otherwise specified) and quality tested before shipment.



Our Warranty Policy


Dynapia products are covered by a minimum 12 months warranty from the original purchase date. All items should be 'bench tested' before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure - we pack well to minimise this risk. Dynapia will under no circumstance cover costs associated with any installer for installation/labour costs and also postage costs. Dynapia cover the product warranty only.



Return Authorisation Form

Following any repairs or replacement you will be covered by a minimum 1 month warranty or the remainder of your new product warranty, whichever is greater. If you do find a product purchased from Dynapia becomes faulty within 12-months of your purchase, simply send the faulty part back for repair or replacement (at our discretion) along with a completed Return Authorisation Form as supplied by us. Non-manufacture faults (neglect, improper installation, misuse or incorrect service) and consumables are not covered by this warranty. If a non-manufacturing fault is found during Dynapia inspection, Dynapia will request from the purchaser the repair/inspection cost plus two way postage before the product is returned. Note. The limited Dynapia warranty is not transferable and all warranties should be handled through the original purchaser. Dynapia reserves the right to refuse warranty in such cases.



Our Returns Policy

If you are not completely happy with your purchase you can return it to us, provided the following conditions are met: You must return your order within 30 days of the dispatch date. The item/s must be unused/not installed. All accessories must be returned. If the item/s have been used a restocking fee may apply following a detailed inspection of the product to ensure: The item is from Dynapia by checking the software serial numbers with our database. Internal/external damage has not been caused due to improper installation, misuse or incorrect service.



Making a Return

To return merchandise to our online store simply complete the Return Authorisation Form available by first emailing/messaging us with a detailed explanation of the problem and photos/videos if you think this will speed up our understanding of the problem. The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by Dynapia. Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as Dynapia will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse.

IMPORTANT Returns without a Return Authorisation form included will be returned to at the customer's expense.

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